About us
Founded in 2002, by Paula Cuddihy, Urbana has established itself as one of Dublin's leading Beauty and Medical Spas, offering a wide range of treatments, from Pain Free Laser Hair Removal to Medicated Acne and Facial Rejuvenation Treatments.
Located at 9 Wicklow Street since 2007 just off Dublin’s Grafton Street, our philosophy is to offer each and every one of our clients the highest quality in face and body treatments. Our elite range of products has been carefully selected so that it combines utter luxury with results that are noticeable, both inside and out.
From the moment you arrive, we will take care of your individual needs with our expert advice provided by our attentive team. All our staff are highly trained and certified professionals who are acutely aware of the latest developments both skin and body care.
We are dedicated to providing you with an unrivalled level of service based on your individual needs. Just step inside and leave the rest up to us.
Urbana, the perfect escape.
Mission and Values
Mission Statement
- To exceed all service and treatment expectations of all our guests.
- To actively pursue the wellbeing of all our guests.
- To ensure the level and quality of service offered to all our guests is in the most efficient and customer orientated manner possible.
- To provide a sanctuary within the City Centre where treatments are carried out in a discreet and enjoyable atmosphere for both clients and staff.
- To take an active role in the education and training of staff and clients, promoting a better knowledge of product application and safety standards within the industry.
- To ensure client care, honesty, fairness and respect.
Values
Client Values
Clients are the focus of everything we do. We strive to ensure consistent satisfaction and quality within our service, while maintaining the highest level of client confidentiality and treatment standards. We pledge to maintain a professional image.
Communication Values
Open, Honest and Accurate information is essential to building life-long relationships between clients and staff members. We are committed to honest and open communication between all our staff members and clients and dedicate ourselves to giving honest professional advice on any of our client’s concerns.
Work Values
We value the dedication, professionalism and hard work of all our team members. We are committed to ethical behaviours and practices. Our integrity is never compromised and we conduct business in a socially responsible manner.
