Cancellation Policy
Booking Your First Consultation Appointment
Anyone wishing to book their first consultation with Urbana is required to provide full credit card details in advance to confirm their booking. These credit card details are securely stored on Stripe and will be charged a €50 fee in the event of a late cancellation (less than 48 hours notice provided) or no show appointment.
Booking Your Laser Session At Urbana
Anyone wishing to book their laser treatments with Urbana is required to have a €50 reservation credit on their account in advance to confirm their booking.
This credit is used to secure your appointment time and also prevent no show and late cancellations within our daily schedule.
This reservation credit is fully refundable or redeemable against your treatment and will only be forfeit if you late cancel, no show or attend unsuitable for your appointment but will need to be in place before all bookings with our clinics.
48 Hours Notice Required
If you need to cancel or amend your appointment we require 48 hours notice in advance of your appointment time. Contact us with 48 hours notice it’s cool, you have nothing to worry about. If you do not provide us with 48 hours notice a €50 cancellation fee will apply to your account.
Attending Unsuitable For Treatment
If you attend for your appointment and your consultant assesses that it is unsafe to treat you on that day due to changed medication, tanning, topical products, shaving issues, skin irritation etc, a cancellation fee of €50 will be charged for our time on that day (only if all areas cannot be safely treated).
Should we be able to safely treat some areas on that day (you will be charged the lesser amount for the areas that we could not treat, for example.. if you are unable to have one area treated due to tan and the cost was €30 for that area as part of the discounted package then you would be charged €30 for that area and not €50. The maximum charge for an unsuitable area/s will be capped at €50) where you are having multiple areas treated, any discounts that were provided due to having all multiple areas treated at once cannot be carried over if only one area needs to be rebooked to another date due to unsuitability. We will try to offer the best discounts possible on that date but any rebooked area/s will be charged at full price on the follow-up appointment.
No Show Appointments
If you book an appointment with any of our clinics and cannot make the appointment it is always best to call or email us and let us know rather than simply not show up. If you are deemed to be a No-Show Client your account / card on file will automatically be charged €50 (that is non-redeemable). Your client account automatically gets locked out by our computer system and full prepayment for your all your future appointments will be required.
All No Show Consultations will be charged a No Show Fee of €50, this €50 fee in non-refundable can only be redeemed against any treatments that you may have with us in the future. This applies to laser consultations on first No Show appointment only.
Multiple Late Cancellations & Unsuitable For Treatment:
If you have 2 or more Late Cancellations or Attending Unsuitable For Treatment or a combination of both within a 12 month period your customer account with Urbana will be automatically locked and you will be unable to use our online booking system to schedule future appointments.