Cancellation Policy
Booking Appointments
Anyone wishing to book an appointment with Urbana is required to provide full credit card details in advance to confirm their booking. These credit card details are securely stored on Stripe and will be charged a €40 fee in the event of a late cancellation (less than 48 hours notice provided) or no show appointment.
48 Hours Notice Required
If you need to cancel or amend your appointment we require 48 hours notice in advance of your appointment time. Contact us with 48 hours notice it’s cool, you have nothing to worry about. If you do not provide us with 48 hours notice a €40 cancellation fee will apply to your account.
Attending Unsuitable For Treatment
If you attend for your appointment and your consultant assesses that it is unsafe to treat you on that day due to changed medication, tanning, topical products, shaving issues, skin irritation etc, a cancellation fee of €40 will be charged for our time on that day (only if all areas cannot be safely treated).
Should we be able to safely treat some areas on that day (you will not be charged €40 cancellation fee) where you are having multiple areas treated, any discounts that were provided due to having all multiple areas treated at once cannot be carried over if only one area needs to be rebooked to another date due to unsuitability. We will try to offer the best discounts possible on that date but any rebooked area/s will be charged at full price on the follow-up appointment. Should you attend more than twice within 12 months unsuitable for treatment (this includes part of your treatment) you will be required to prepay in advance for all future appointments with us.
No Show Appointments
If you book an appointment with any of our clinics and cannot make the appointment it is always best to call or email us and let us know rather than simply not show up. If you are deemed to be a No-Show Client your account / card on file will automatically be charged €40 (that is non-redeemable). Your client account automatically gets locked out by our computer system and full prepayment for your all your future appointments will be required.
All No Show Consultations will be charged a No Show Fee of €40 to the credit card that we have on file, this €40 fee in non-refundable can only be redeemed against any treatments that you may have with us in the future. This applies to laser consultations on first No Show appointment only.
Multiple Late Cancellations & Unsuitable For Treatment:
If you have 2 or more Late Cancellations or Attending Unsuitable For Treatment or a combination of both within a 12 month period your customer account with Urbana will be automatically locked and you will be unable to use our online booking system to schedule future appointments.
Prepaid Appointments:
If your account has been locked due to your past attendance record and you wish to schedule an appointment with us us you will need to contact our reception team directly so they can book you in manually and you will be required to prepay in full for your future appointments when booking.
What Happens If You Are Prepaid Client:
If you do not attend for your scheduled prepaid appointment, or cancel within 48 hours, or attend unsuitable for treatment on the day, the full cost of the treatment will be taken against the cost of the treatment scheduled and your prepaid treatment will be forefeit. You will need to prepay for another session if you wish to reschedule the session to a later date.